General Terms and Conditions of Sale
- Introduction
- Your order
- Prices and delivery
- Payment methods
- Privacy policy and legal information
- Product availability
- Delivery problems and errors
- Right of withdrawal
- Legislation
1. Introduction
The general terms and conditions of sale detailed below govern the
contractual relationship between the User (hereafter referred to as You) and the
Institute of Migration (hereafter referred to as We) and both parties accept
these conditions unreservedly. These general conditions of sale are the only
conditions that are applicable and replace all other conditions, except in the
case of express, written prior dispensation. We maintain that, by confirming
your order, you unreservedly accept our general conditions of sale, having read
them. These Terms and Conditions of Sale are important to you and Institute of
Migration as they have been designed to protect your rights as a valued customer
and to protect our rights as a business and to create an understanding between
us.
Satisfaction Guaranteed
Our no quibble 14 working days money back warranty beginning the day after
the goods are received means you can return your purchase if you change your
mind. Please ensure that the product has not been used and that it is returned
to us undamaged in the original packaging and all we ask is that you pay the
return carriage costs. Once notified of your intent to cancel we will refund
your original method of payment within 30 days. Goods received back incomplete,
damaged or in any condition other than saleable will be either: returned
to you with the cost of the return carriage charged to your account or
refunded to your account with a 15% penalty of the initial price of the good.
If you wish to exercise this right please contact us within the fourteen day
period on our customer service by e-mail or by fax + 358-2-2333 460.
2. Your order
We provide you with the following ways of placing your order:
We will then confirm receipt of your order either by e-mail or by fax.
3. Prices and delivery
All prices displayed on our site are inclusive of moms at the current rate
and excluding of delivery costs. All our prices are given in Euros. US Dollar
prices are estimates and depends on the currency exchange rate.
The price stated in the order confirmation form is the
definitive price, taking into account all relevant taxes, including moms.
This price includes the price of the product, handling charges, packaging and
transportation costs.
We deliver in all countries in the world.
Cost of shipping for countries outside of Finland:
35 Euros for other European Union countries.
50 Euros for the rest of the world. A complete invoice will be mailed to you
with the shipment.
Upon receipt of your order, please ensure that the product is in good order.
If there are any apparent faults, the buyer shall be entitled to return the
product under the conditions set down in the present document. The vendor is
exempted from his/her obligation to deliver in the event of war, riots, fire,
strikes, accidents and in the event that he/she finds it impossible to obtain
supplies. Goods are always transported at the risk of the consignee.
You must always check your package upon arrival. If goods arrive in a damaged
condition it will be your responsibility to inform us within 48 hours of
delivery. It is also your responsibility to check for the correct number of
goods as shown on the invoice in the box. Please note that for security reasons
delivery is to card/account holder's address only.
4. Payment methods
- Online payment via Paypal.com with major credit cards: by means
of a secure payment system (your card is charged at the day of your order
for security reasons). Paypal.com uses one of the most reliable secure
payment systems available on the Internet. (For more information, visit:
www.paypal.com). All of your personal
details are protected and encrypted before they are sent for processing.
- Bank transfer payment /
Payment Order (SWIFT/IBAN wire transfer):
Institute of Migration offers the opportunity to pay by bank transfer.
Please note that Bank transfers from abroad will only be accepted if the
additional transfer costs are paid by the customer. Your payment will be
processed when your bank transfer is received. Once your payment received we
will dispatch your goods. The processing of off-line payments may take
several days.
- For customers in Finland: Osuuspankki Kultaraha or Sampo
Verkkomaksu Internet Banking . These two services are available via our
Finnish web store only.
If you place an especially high-value order we reserve the right to contact
you for further confirmation of your order details, prior to authorisation.
Please note that for security reasons Institute of Migration reserve the
right to ask its clients for a cheque or a bank transfer payment for a first
transaction. Moreover, for security reasons Institute of Migration reserve the
right to call its first time clients upon receipt of their orders.
Please note that if our insurance company and our fraud department suspect a
fraud we reserve the right to cancel a transaction for security purposes.
In order to proceed with your order, we would need the following details from
you:
- An e-mail address (for security reasons, we cannot validate orders with
anonymous email addresses attached, like Yahoo, Hotmail, etc...)
- A phone/fax number (company or home line) that can be checked on the
directory (BT white pages, Yellow pages, infobel, etc.)
We are sorry about the inconvenience this may cause you. Bear in mind these
measures are intended for the customers protection, due to a large amount of
Credit Card frauds, on the Internet.
5. Privacy policy and Legal information
Since the details you give us are essential for the processing and delivery
of orders, for billing and for the establishment of warranty contracts, failure
to provide these details will result in the cancellation of your order. You have
the right to change, correct and remove any data held about yourself, and can do
so simply by request to our customer service. The ONLY information we collect
are the details you provide to us so as we can process your order, for example,
name, postal address, e-mail address and phone number. Your credit card
information is not saved in our customer database or in our server. All
information is collected lawfully. This information is for our internal use only
and will only be used to notify you of any offers and updates. No information
will be forwarded to any other companies.
6. Product availability
The order shall be fulfilled within a period of 30 days at the latest,
starting from the day following that on which the customer placed the order. In
the event of an ordered product being unavailable, the customer shall be
informed thereof at the earliest opportunity, and shall have the option of
cancelling the order. The customer shall then have the choice of requesting
either a refund of the amount paid within 30 days of payment, at the latest, by
email to xxxxxxxxxxx@utu.fi or a different product in its place.
The customer is required to check the condition of the packaging of the goods
upon arrival, and to report any damage attributable to the carrier on the
delivery note and to INSTITUTE OF MIGRATION, within a period of 48 hours.
Our web site is regularly updated to ensure that we provide accurate details
on product availability and the listed time limit is regularly updated. We
endeavour to ensure availability on all our advertised items is constant,
however we cannot warranty availability. In the unlikely event that your chosen
item is unavailable we will contact you ASAP to advise of expected delivery
dates. If a product that has been ordered is still not available after the
indicated waiting period has elapsed, we will contact you by e-mail or by phone
in order to propose an extension to the waiting period or to suggest a different
product.
7. Delivery problems and errors
Any problem with the delivery (damage, absence of a product or products
listed on the delivery note, damaged package or broken products etc.) must,
without fail, be reported to our customer service.
In the event of an error in delivery or exchange, any product to be exchanged
or returned shall be required to be returned to INSTITUTE OF MIGRATION in its
entirety, and in its original packaging, by parcel post, at the following
address:
Institute of Migration, Customer Service,
Eerikinkatu 34,
20100 Turku,
Finland.
In order to be accepted, the Customer Service of the INSTITUTE OF MIGRATION
must be notified of any product returns in advance. The carriage costs shall be
borne by INSTITUTE OF MIGRATION, except where it emerges that the returned
product does not match the original declaration made by the customer on the
returns coupon.
8. Right of withdrawal
The customer shall have a period of 14 working days (fourteen clear days
required by law) in which to return, at his/her own expense, any products
failing to meet with his/her satisfaction. This period shall run from the date
on which the customer's order was delivered. In the event of this period ending
on a Saturday, Sunday or a bank holiday, it shall be extended to the first
working day thereafter.
INSTITUTE OF MIGRATION Customer Service must be informed of all product
returns in advance by email or by fax.
Only those products returned in their entirety, in their original packaging,
complete and intact, and in perfect resale condition shall be accepted. Any
product that has been damaged or whose original packaging has been damaged shall
not be eligible for refund or exchange. This right of withdrawal may be
exercised without penalty, with the exception of the costs of return. In the
event of exercising this right of withdrawal, the customer has the choice of
requesting either a refund of the sums paid, or that the product be exchanged.
In the event of an exchange, the charges for shipping the new product shall be
borne by the customer.
Where the right of withdrawal is exercised, INSTITUTE OF MIGRATION shall make
every effort to reimburse the customer within 30 days. The customer shall then
be reimbursed by means of a credit to his/her bank account (secure transaction)
in the event of payment by bank card, or by cheque in all other cases.
We will replace, refund or repair faulty products if they are deemed to be
faulty on arrival. Please note that you should contact our customer service
before returning the product to us.
The warranty excludes faults caused by neglect, misuse or accidental damage.
If you have any questions, you may contact customer service:
By phone : + 358-2-2840 443, by fax +358-2-2333 460 or by
e-mail.
9. Legislation
This contract shall come under Finnish law. We cannot be held liable for any
kind of damages, material, immaterial or corporal, that arise as a result of the
malfunctioning or misuse of commercial products. Our liability shall, in any
case, be limited to the setting up of the order and we may not be held liable in
the event of simple errors or omissions which may occur in spite of all the
precautions taken in presenting the products. In the event of a dispute, our
customer services division is at your disposal with the aim of reaching the
fairest, amicable settlement. Failing this, the appropriate Finnish court shall
be the only court with jurisdiction to rule on such disputes, regardless of the
place of delivery or accepted method of payment.
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